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Success Story: Custom CRM Development


Business Challenge

custom crm developmentToday’s retailers understand the importance of a connected shopping experience. Attracting customers and retaining them over time has become a challenge—one that our client wanted to overcome. Looking to develop a customized CRM for enhanced customer engagement, the DIO-soft team was asked to develop a solution that would help this client reach new levels of growth.



The DIO-soft team developed a custom CRM solution, consisting of mobile apps, a web site constructor and a content management system (CMS). Mobile applications were provided for three leading platforms: iOS, Android and Windows Phone in hopes of providing customers with targeted alerts and rewards; relevant news and information; vivid descriptions and easy navigation coupled with modern design. Since the success of business is now directly associated with brand awareness about its clients’ profile, the development of the custom CRM solution was has built-in reporting capabilities that gather and analyze data about customer’s individual features, helping to provide retailers with relevant messages so they can better manage the customer experience.



  • Custom CRM developed with the business needs in mind
  • Branded digital experience
  • Marketing costs optimization through enforced interaction with existing customers
  • Gathering and processing of useful data

Solutions Used

  • Turnkey development
  • Mobile application development
  • Application integration and customization
  • Integrated system testing

Technologies used

  • .Net
  • Restful Services
  • Data Management
  • Cocoa Touch
  • Caching

Contact us today today to learn more about our custom CRM development solutions.